Delivery / Returns etc.
Postage and packing is free for UK mainland orders over £50 value. For UK orders under £50, and for all orders to Europe and the Rest of the World, shipping charges apply calculated by the weight of the item, its volumetric weight and other factors. We offer worldwide shipping. However, you will need to create an account with your country/address details to see the shipping rate to your country. Delivery may also be substantially delayed due to long customs processing times. Some customs agencies are advising of a 25 working day delay so please consider this when ordering.
We don't aim to make money on postage (in fact, we often lose money!) but we ONLY use tracked/signed for services from known carriers (currently we use APC, UPS, DHL for most of our deliveries) or Royal Mail first class/airmail tracked for smaller orders.
We strive to deliver your purchase to you as soon as we can; in some cases this will be the next working day (place your order before 10am for best results). Orders place later in the morning or in the afternoon will often go the next day due to internal order admin or courier collection timings. However please allow up to two working days for delivery of UK orders before contacting us.
For European and Rest of World orders, customs are causing massive delays currently so please allow an additional 25 working days in addition to regular transit times (usually up to a week). Unfortunately, we cannot even complain to customs about this, so please be patient or order elsewhere. We will not be able to refund for delayed deliveries until the customs processing time has elapsed.
No responsibility can be accepted for delivery to an incorrectly submitted address or if the delivery is not clearly signed for by the purchaser.
Please accept damaged items and then notify us immediately of the damage and take photographs of the packaging and the item. Items are bagged for transit in case of leakage. Do not refuse or send back damaged parcels but inspect them carefully and safely before reporting to us.
Please research products and pricing carefully before ordering; cancelling an order after payment and processing incurs costs and may cause issues - sometimes we physically can't stop something leaving the warehouse before it is too late. We will only allow cancellations to orders in EXCEPTIONAL CIRCUMSTANCES and a cancellation fee of 10% (orders of £100 and under) or 5% (orders over £100) may apply (to cover admin and restocking costs).
Returns and Customer Care
If you are not 100% happy with your purchase, you may return it within fourteen days for a replacement product of the same type or value, or a refund, excluding original and return carriage costs and any restocking charges or administration fees. The order would need to be sent back to us tracked/signed for. If part of the order is returned, discounts and free shipping deals may also be taken into account regarding the refund amount. This does not affect your existing statutory rights.
Always read the instructions if you can't get on with a product. The labels are peelable with multi-language info inside them. Performance issues are normally down to unrealistic expectations or incompatibility with a particular finish in unusual circumstances. If you need help or simply can't get on with a product, get in touch using our contact form and we'll try and assist. There may be another product more suited to what you're trying to do.
Shelf Life / Storage
Shelf life on products is usually 2 years or more, but storage conditions can be critical. Lid on, never too hot or cold... never allow to freeze. And always keep away from children and pets.